Terms &
Conditions

All prices are quoted in Australian Dollars (AUD).

Prices are subject to change at any time without notice. Price changes will not affect Services already purchased unless otherwise agreed in writing.

Payment in full is required to secure a place in any Service unless otherwise agreed in writing.

Where Monique offers a payment plan, the Customer agrees to make payments on the agreed dates until the balance has been paid in full.

Access to Services may be suspended if payment is overdue.

Failure to make payments as agreed may result in cancellation of the Customer's access to coaching, programs or other Services until payments are brought up to date.

Due to the personalised nature of the Services, all payments are non-refundable, subject to the guarantees provided under Australian Consumer Law.

Except where required under Australian Consumer Law, Services cannot be cancelled once purchased.

In exceptional circumstances, including illness or other significant events, Monique may, at her sole discretion, approve a temporary suspension of coaching or provide credit towards another Service. Requests must be made in writing.

Coaching sessions may be rescheduled with a minimum of 24 hours' notice. Sessions cancelled with less than 24 hours' notice, or missed without notice, may be forfeited at the Coach's discretion.

The Services provided by Monique are educational and coaching services designed to support personal and professional development. The Services do not constitute psychological therapy, counselling, medical advice, financial advice or legal advice. Customers should seek advice from an appropriately qualified professional where required.

The Customer warrants they are able to participate in the Services and will notify Monique of any circumstances that may impact their participation.

The Customer acknowledges that coaching outcomes depend upon their willingness to participate, communicate openly and take action. Monique does not guarantee any specific personal, business, financial or professional outcomes.

Monique agrees to keep all confidential information shared during coaching confidential unless disclosure is required by law.

Monique will take all reasonable steps to ensure employees, contractors and assistants also maintain confidentiality.

The Customer acknowledges they remain solely responsible for all decisions, actions and results arising from participation in the Services. To the maximum extent permitted by law, Monique accepts no liability for any loss, damage or claim arising from participation in the Services, except where liability cannot be excluded under Australian Consumer Law.

All coaching frameworks, resources, worksheets, presentations, strategies, recordings, intellectual property and other materials supplied remain the intellectual property of Monique Dolman Pty Ltd unless otherwise agreed in writing. These materials must not be copied, reproduced, shared, sold or distributed without written permission.

The Customer warrants that any materials supplied to Monique do not infringe the intellectual property rights of another person.

Monique makes no guarantees or warranties regarding specific outcomes from participation in the Services other than those required under Australian Consumer Law.

Customers agree to participate respectfully and professionally throughout the coaching relationship. Failure to comply with this Code of Conduct may result in immediate termination of Services.

Customers agree to:

• Be honest and transparent.
• Communicate respectfully.
• Take responsibility for their own actions.
• Respect agreed boundaries.
• Comply with all applicable laws.
• Treat Monique, staff and other clients respectfully.

Where Services are terminated due to serious breaches of the Code of Conduct, no refund will be provided except where required by Australian Consumer Law.

Monique respects your privacy and handles personal information in accordance with the Australian Privacy Act. Personal information will only be collected, used and stored for the purpose of delivering the Services, communicating with Customers and complying with legal obligations.

Monique may request permission to use testimonials, photographs or recordings for marketing purposes. No identifying testimonial, image, recording or other material will be published without the Customer's prior consent.

These Terms and Conditions may be updated from time to time. The latest version will be made available to Customers and will apply to future Services from the date of publication.

Monique will not be liable for delays or failure to perform obligations due to circumstances beyond reasonable control, including illness, natural disasters, internet outages, government restrictions or other force majeure events.

By purchasing or participating in any Services provided by Monique Dolman Pty Ltd, the Customer confirms they have read, understood and agree to these Terms and Conditions.

These Terms and Conditions are governed by the laws of Queensland, Australia. Any disputes arising from these Terms shall be subject to the jurisdiction of the courts of Queensland.

Customers located outside Australia acknowledge that these Terms are governed solely by the laws of Queensland, Australia. Monique makes no representation that the Services or these Terms comply with the laws of any other jurisdiction. By purchasing, international Customers agree to submit to the jurisdiction of the courts of Queensland.